INTRODUCTION AND GENERAL TERMS

Trinity Clinic is committed to protecting your personal information when you are using our services. This Privacy Policy relates to our use of any personal information we collect from you via interview at the clinic or on-line. It also relates to our use of any personal information you provide to us in person, by phone, SMS, email, in letters and other correspondence. This Privacy Notice explains the following:

  • What information Trinity Clinic will collect about you;
  • How Trinity Clinic will use information we collect about you;
  • Who Trinity Clinic might share your information with;
  • The steps well take to make sure your information stays private and secure;
  • Your rights to your information

Trinity Clinic is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the GDPR legislation.

WHAT INFORMATION WILL TRINITY CLINIC CHIROPRACTIC COLLECT ABOUT ME?

Information is collected both electronically (on our secure¬†Cliniko¬†patient system) and on paper records. Electronic information is either submitted by yourself when registering and booking for appointments or by the practitioner when you are present in the clinic. Patient record cards are stored (contact details, description of condition, medical history) as paper copies, in locked filing cabinets, or electronically in the Cliniko patient management system. When the clinic room is not being used it is locked. Contact details (name, mobile number and e mail address) are also held electronically on the practice principal’s phone and laptop.

HOW WILL TRINITY CLINIC USE THE INFORMATION IT COLLECTS ABOUT ME?

Information collected electronically and on the record card during the initial consultation will only be used by the practitioner in order to get an overall picture of your health and specific detail about your reason for attending the clinic. This will enable the practitioner to make a working diagnosis which will inform the appropriate care, including number and frequency of appointments. Your information will be updated at each appointment. This will include how you respond to treatment. You will also be asked if anything has changed regarding your health and personal information e.g. address and contact details.

HOW DO I GIVE CONSENT?

New Clients: Clients are asked to provide information in order to complete their patient record. They then sign to give consent to be examined and treated.

WHEN WILL TRINITY CLINIC CONTACT ME?

You will be contacted via phone, SMS or e-mail to book and confirm appointments and for periodic reminders, as agreed with your practitioner.

WILL I BE CONTACTED FOR MARKETING PURPOSES?

Occasionally, e-mails may be sent out to advise patients of changes in clinic practices or practitioner availability. You may choose not to receive these when you register, and you can also unsubscribe from the mailing list at any time. There is general Facebook marketing on Trinity Clinic’s page which is available for all to see if desired.

WILL TRINITY CINIC SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

Information will not be shared unless you have agreed to sharing information with another therapist/GP/Consultant or if you suffer a medical emergency in the clinic.

WHAT IF I AM A CLIENT AGED UNDER 16?

Parent/ Guardian signed consent will be required if you are under 16. Children’s personal data is stored in the same way as adult data. It is only used by the practitioner to aid diagnosis and direct treatment.

HOW LONG WILL TRINITY CLINIC KEEP MY INFORMATION?

Record cards will be archived or destroyed in accordance with GCC / FHT guidance.

CAN I DELETE MY DATA?

Record card information can only be deleted in accordance with GCC / FHT guidance. Currently, this information has to be held for 8 years after the last client appointment.

CAN I FIND OUT WHAT PERSONAL INFORMATION TRINITY CLINIC HOLDS ABOUT ME?

Client records can be accessed upon request, within 1 month of the request being made, free of charge.

DATA BREACHES

A data breach could only occur if record cards were taken from the locked cabinet in which they are stored, or through a compromise of the Cliniko electronic systems. If this happens the ICO and affected clients would be notified where feasible within 72 hours unless the breach is unlikely to result in risk to individuals.

CONTACTING TRINITY CLINIC ABOUT THIS PRIVACY POLICY

Sara Hadfield is assigned the role of Data Protection Officer. Contact details are: Trinity Clinic, 1 Melbourne House, St Martins Road, Gobowen SY11 3PH Tel: 07802 603752